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'Default Defective Org Setup is required for the resource to add DOA line' When Submitting A Debrief Material Install Line With 'Defect on Arrival' Usage Type (Doc ID 2799738.1)

Last updated on DECEMBER 02, 2021

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Debrief / Field Service Report

When submitting a debrief material install line with Defect on Arrival (DOA) usage type, the following error occurs:


ERROR
-----------------------
Default Defective Org Setup is required for the resource to add DOA line


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Log in with Field Service Technician Portal responsibility.

2. Select a task and click on Debrief button.

3. Create debrief material install line with ' Defective on arrival' usage type.

4. Submit the debrief.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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