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Case Worker Advanced Search Receives Unexpected Error After Upgrade To R12.2.10 (Doc ID 2800396.1)

Last updated on AUGUST 24, 2021

Applies to:

Oracle Customer Support - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Case Worker Advanced Search Form

When attempting to search Case by a combination of issue type and additional attribute,
the following error occurs.

ERROR
-----------------------
JBO-27122: SQL error during statement preparation


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Case Worker (R)
1. Agent Dashboard (N) Case Search on Issue Type and some additional attributes combination
2. Fails with error




Cause

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In this Document
Symptoms
Cause
Solution
References


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