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Unable to Open some Closed Case Folders (Doc ID 2800718.1)

Last updated on SEPTEMBER 07, 2021

Applies to:

Oracle Credit Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, General Issues

ACTUAL BEHAVIOR
---------------
When trying to view some case folders that are already in Closed status,
they keep loading but do not open the information for viewing.

EXPECTED BEHAVIOR
-----------------------
Expect the case folders to open to view the information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Credit Management > Analysis tab
2. Query some closed case folders
3. They keep loading and never return to view and never give an error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view some closed case folders.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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