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Error When Creating New SR With DFF In iSupport (Doc ID 2800788.1)

Last updated on AUGUST 25, 2021

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When creating a Service Request for a given SR type in iSupport, the following error is displayed. This works without errors in the instance where the CPU Patch 32071646 is not applied.

Errors
Context Value Value NEW XXX-XXX (SEGMENT4) for the flexfield segment Context Value does not exist in the value set $FLEX$.DF_CONTEXTS.

 

Steps
(R) iSupport User
Click on Create Service Requet
Enter Values for DFF setup
Click Apply



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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