Error Accessing iReceivables - ORA-06512 APPS.MO_GLOBAL
(Doc ID 2800831.1)
Last updated on SEPTEMBER 30, 2021
Applies to:Oracle iReceivables - Version 12.2.7 to 12.2.10 [Release 12.2]
Information in this document applies to any platform.
When trying to access standard iReceivables pages, the following error occurs:
oracle.apps.fnd.framework.OAException: Could not load application module 'oracle.apps.ar.irec.common.server.CustomerSearchAM'.
## Detail 0 ##
JBO-30003: The application pool (server.name.apps.ar.irec.common.server.CustomerSearchAM) failed to checkout an application module due to the following exception:
oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.apps.fnd.framework.OAException, msg=Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product: &PRODUCT. Please inform your support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 852
ORA-06512: at "APPS.MO_GLOBAL", line 795
ORA-06512: at line 1
Normally the error occurs with MO: Operating Unit is null at the Site level. But the error is occurring even with that profile option set correctly.
Steps to Reproduce:
Responsibility: iReceivables 2.0 Internal
Navigation: Customer Search
- Set the profile option MO:Operating Unit to the correct Operating Unit at the Site level and save.
- Switch to iReceivables 2.0 Internal, and click on Customer Search and get the error indicating MO profiles are not set.
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