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What are the Impacts on Open Sales Orders when Customer Accounts are Merged? (Doc ID 2800949.1)

Last updated on OCTOBER 04, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


Question : If Customer Accounts are Merged, what will be the Impact of the Account Merger on Open Sales Orders. 

Example :

  1. Order has Customer A as Sold to and Ship to and Customer B as Bill to.  
  2. Now Customer A is Merged with Customer C.
  3. What will happen to Open Sales Orders.



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