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Unable to Create a Credit Memo (Doc ID 2801076.1)

Last updated on AUGUST 20, 2021

Applies to:

Oracle Receivables - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On: 12.2.9, Transactions Related

Trying to create a Credit Memo against an AR invoice. Below are the steps:

STEPS
1. Go to Actions and select Credit
2. Select rules method as Prorate
3. Select credit allocation as Lines and Tax
4. Enter % for line. System populates the line and tax amounts
5. Select Credit Lines option and below error appears

ERROR
"The system cannot prorate the line level control tax amount because there is no applicable tax for this transaction line. Please contact your tax manager."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
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References


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