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Field Service Technican Portal (FSTP): Saved Search Results Not Getting Sorted (Doc ID 2801495.1)

Last updated on AUGUST 03, 2023

Applies to:

Oracle Field Service - Version 12.2 and later
Information in this document applies to any platform.


After creating a Saved Search in Field Service Third Party Portal(FSTPP), the saved search displays the results in the correct order first time. But after logging off and running the saved search again OR after selecting any other saved search and then running the initial saved search, the service requests are not sorted correctly.
The issue can be reproduced at will with the following steps:
1. Create a Saved Search in FSTP.
2. Log in with user.  The service requests are sorted with latest on top.
3. Log out from the user.
4. Close Browser. Log back in.
5. Select the Saved Search and click GO.
Notice the Service Requests are not sorted as per the Search Query.



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