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Subscription Sales Order End Customer Is Not Defaulting As Install Base Owner. (Doc ID 2801524.1)

Last updated on NOVEMBER 19, 2021

Applies to:

Oracle Installed Base - Version 12.2.5 and later
Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

For subscription sales orders, the install base owner should be the end customer as entered in the order, but it is defaulting to bill-to.
For Example:
In OM:
Owner = end customer = A
Bill To = B
Sales order booked and shipped.
This process launched OKS workflow which in-turn invoked Install Base (IB) API which created the instance in IB.
As a result the instance Owner = B = Bill-To which does not match the owner entered in the sales order Owner should be = Current location of A.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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