My Oracle Support Banner

High Workflow Notification Counts can cause Performance Issue When Navigating Between Self-Service Pages (Doc ID 2802295.1)

Last updated on FEBRUARY 24, 2024

Applies to:

Oracle E-Business Suite Performance - Version 12.2 and later
Information in this document applies to any platform.


While using Oracle E-Business Suite 12.2, Self-Service Web Page performance is very poor.  It is taking longer than expected to navigate from one page to the next, ~15 seconds or more in most cases.

Steps to reproduce the issue:

1. Login to Oracle E-Business Suite and navigate through Self Service Pages.  Notice the following:



A review of an AWR report during the time of the performance issue shows the following WF related SQLs as Top SQLs:


The SQL Ordered by CPU Time shows this:



The full SQL statements for the  Top SQL statements:


Additionally, the Top PL/SQL Procedures shows these procedures:




 This usually happens after the upgrade from EBS 12.1+ to EBS 12.2+ but could occur at any time if Workflow Notifications become too numerous.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.