Unable to Automatically Assign a Resource to a Service Request Via Assignment Manager
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 11.5 to 12.1.3 [Release 11.5 to 12.1]
Oracle Territory Management - Version 11.5.9 to 126.96.36.199 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 22-Nov-2013***
After defining territories and running Generate Territory Packages (For R12 this concurrent program has been replcaed by STAR(SYNCHRONIZE TERRITORY ASSIGNMENT RULES) concurrent program ) users are receiving the following error when starting Assignment Manager for a service request that meets a territory's qualifiers:
'No resources found. Please try again.'
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms