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Unable to Automatically Assign a Resource to a Service Request Via Assignment Manager (Doc ID 280235.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Teleservice - Version 11.5 to 12.1.3 [Release 11.5 to 12.1]
Oracle Territory Management - Version 11.5.9 to 12.1.3 [Release 11.5.9 to 12.1]
Information in this document applies to any platform.

Symptoms

After defining Territories, users are receiving the following error when starting Assignment Manager for a Service Request that meets a Territory's qualifiers:

   'No resources found.  Please try again.'

Changes

 

Cause

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