Unable to Automatically Assign a Resource to a Service Request Via Assignment Manager
(Doc ID 280235.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 11.5 to 12.1.3 [Release 11.5 to 12.1]
Oracle Territory Management - Version 11.5.9 to 12.1.3 [Release 11.5.9 to 12.1]
Information in this document applies to any platform.
After defining Territories, users are receiving the following error when starting Assignment Manager for a Service Request that meets a Territory's qualifiers:
'No resources found. Please try again.'
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!