Unable to Automatically Assign a Resource to a Service Request Via Assignment Manager (Doc ID 280235.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5 to 12.1.3 [Release 11.5 to 12.1]
Oracle Territory Management - Version 11.5.9 to 11.5.10.2 [Release 11.5.9 to 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 22-Nov-2013***


Symptoms

After defining territories and running Generate Territory Packages (For R12 this concurrent program has been replcaed by STAR(SYNCHRONIZE TERRITORY ASSIGNMENT RULES) concurrent program ) users are receiving the following error when starting Assignment Manager for a service request that meets a territory's qualifiers:

   'No resources found.  Please try again.'

Cause

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