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Invoice Type is not Defaulting when selecting Adjust Button from Account Details Form (Doc ID 2802474.1)

Last updated on SEPTEMBER 07, 2021

Applies to:

Oracle Receivables - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Account Details


ACTUAL BEHAVIOR
---------------
In the Account Details form > open an Invoice and press the Adjust button and see that the
Invoice Type does not default into the field.

EXPECTED BEHAVIOR
-----------------------
Expect the Invoice Type to default to Invoice when selecting the Adjust button just like when navigating to the Transactions form > Adjust from the menu.
The same form appears to open, however, the Invoice Type gets populated with Invoice.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables Manager > Account Details
2. Query for Open Invoices per Customer
3. Select an Invoice > click on Adjust button and find the Invoice Type does not default to Invoice.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users do not see the same functionality as from the Transactions form.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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