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Launchpad Inbox Retuning Null Records When Expecting Sign Contract Notifications (Doc ID 2802697.1)

Last updated on AUGUST 27, 2021

Applies to:

Oracle Service Contracts - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Launchpad Related
Instance : Production

ACTUAL BEHAVIOR
---------------
Contract Launchpad inbox returning no records

EXPECTED BEHAVIOR
-----------------------
Contract Launchpad inbox should return records including Sign Contracts notifications


The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts Manager (R) -> Contract Administration -> Launchpad.
2. No records shown but sign contracts notification is expected



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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