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Getting Error "ORA-04063: package body "APPS.CSR_RULES_PVT" has errors"While Trying To Create A Task In The Service Request Form (Doc ID 2802751.1)

Last updated on AUGUST 29, 2021

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Service Request Form

Getting following error while trying to create a task in the service request form


ERROR
-----------------------
ORA-04063: package body "APPS.CSR_RULES_PVT" has errors

ORA-06508: PL/SQL: could not find program unit being called: "APPS.CSR_RULES_PVT".
Please contact your system administrator.





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Service Requests >Create Service Requests
4.Create Service request and go to Task tab ,enter details and save



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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