My Oracle Support Banner

How Can One Do a Partial RMA From Depot Repair Then Add an Order Line Reference to the Original Order Line in Order Management ? (Doc ID 2802932.1)

Last updated on SEPTEMBER 23, 2021

Applies to:

Oracle Order Management - Version 12 and later
Information in this document applies to any platform.

Goal

Customer has business need to add reference on an RMA to the original sales order AFTER the order is created in OM.
Order comes from a service request.  Once the order is created, one wishes to add reference to the original order line,
then to manually update the new Unit Selling Price to match the price assigned on the service request.
How can this be achieved?


 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.