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Mobile Field Service Multiplatform(MFS MP): Not Able to Enter Note After Applying Patch 32788124 (Doc ID 2803240.1)

Last updated on OCTOBER 26, 2021

Applies to:

Oracle Mobile Field Service - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

After applying patch 32788124, the following issues after entering note on client:


Error Details:
===============
"XML Retrieve Failed With Message : ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 1
LPX-00210: expected '<' instead of '&'"

Uploaded Payload
<SYNC_DATA><PIV_NAME>CSF_M_NOTES<DML_TYPE>I<ACCESS_ID>-1<ACCESS_ID>-1<JTF_NOTE_ID>1017845000067<SOURCE_OBJECT_ID>4135822<SOURCE_OBJECT_CODE>TASKTest<NOTE_STATUS>I<ENTERED_BY>32983<ENTERED_DATE>2021-05-31 19:55:09<NOTE_TYPE>COMMENT<LAST_UPDATE_DATE>2021-05-31 19:55:09<PARENT_NOTE_ID/><SOURCE_NAME/><CREATED_BY>32983<LAST_UPDATED_BY>32983<SERVER_LAST_UPDATE_DATE/><NOTES_DETAIL>Test


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Applied patch 32788124.
2. Enter note on client.
3. Getting error
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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