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New Blank Window left Opens On Session Expiry after entering credentials In Microsoft Edge browser (Doc ID 2803580.1)

Last updated on SEPTEMBER 20, 2021

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2.8 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Basic SysAdmin functions, maintenance

ACTUAL BEHAVIOR
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New blank window opens on session expiry in Microsoft Edge

When user enters user id and password on session expiry, new blank window gets opened with the URL https://:8443/OA_HTML/jsp/fnd/close.jsp
This issue happens only for the users who are on Windows 10.

After the session expiry, the user can successfully login to the application. Only additional window gets opened and not getting closed automatically.
This happens only in Edge and other browsers are ok.

EXPECTED BEHAVIOR
-----------------------
After entering the credentials the window should get closed.

 

STEPS

-----------------------
The issue can be reproduced at will with the following steps:
1. Login into EBS and left session until the Idle session timeout
2. After session timeout click any where in the OAF page it will redirect to login page to enter credentials
3. Enter the credentials and click login.


Changes

 Configure Java Web Start

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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