Incorrect Warranty Template And Item Dispalyed From Depot Repair
(Doc ID 2803926.1)
Last updated on SEPTEMBER 06, 2021
Applies to:
Oracle Depot Repair - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.9 version, Contracts
ACTUAL BEHAVIOR
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Correct Warranty template and item not showing up in Depot Repair while checking warranty coverage.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create warranty template for standard warranty of an item and attach that template to a warranty item.
2. Attach that warranty item to a serviceable item.
3. Create a service order for the serviceable item.
4. Check for coverage: it is not showing up the correct warranty and warranty template coverage.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |