Error In Service Request History Tab When Sorting
(Doc ID 2804115.1)
Last updated on SEPTEMBER 03, 2021
Applies to:
Oracle Customer Support - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
When attempting to change the order to reverse Chronology in the History tab the following error is displayed.
Errors
You have encountered an unexpected error. Please contact the System Administrator for assistance.
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Steps
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query SR
Go to History tab
Change the order to reverse Chronology
then press GO page
The error above is displayed.
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query SR
Go to History tab
Change the order to reverse Chronology
then press GO page
The error above is displayed.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |