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FRM-40734: Internal Error: PL/SQL Error Occured Using Assignment Manager in Service Requests form (Doc ID 280487.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

Using Unassisted mode in the Tasks Assignment Manager in Service Requests form, Tasks tab it results into an error:

FRM-40734: Internal error: PL/SQL error occurred

Using other modes can even result into lost connection between Apps and the server.

On the other hand, Tasks Assignment Manager can be working fine from the Dispatch Center

Changes

 

Cause

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