My Oracle Support Banner

Creation And Export To Excel Of Transaction Detail Report Takes An Extended Time Or Fails. (Doc ID 2805319.1)

Last updated on SEPTEMBER 08, 2021

Applies to:

Oracle Incentive Compensation - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms


Creation and export to Excel of Transaction Detail Report takes an extended time or fails.

Oracle Incentive Compensation.
Creation and export of Transaction Detail Report takes an extended period of time or fails -


 "Failure of Web Server" bridge is received after an hour when searching/selecting transactions for one month that had large number of transactions such as 40k.

 When one day of transactions was selected the report creation took 5+ minutes and export to Excel 12+ minutes.

ERROR
-----------------------
Failure of Web Server Bridge




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Compensation Manager responsibility
Transaction Details Report


1. Creation and export of Transaction Detail Report
2. Performance issue



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.