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Double Freight Charges In Sales Order Lines (Doc ID 2805556.1)

Last updated on SEPTEMBER 13, 2021

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Users are applying freight charges in lumpsum for item with more than 1 qty. When the shipping team ship the partial qty during ship confirm stage, the line gets split but the freight charges were not. So, double freight charges are getting applied in each sales order lines.



EXPECTED BEHAVIOR
-----------------------
Expect freight not to split during Ship Confirm.



STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Enter Sales order with Freight, pick/ship partial
3. See Freight is not getting charged as expected



Cause

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In this Document
Symptoms
Cause
Solution
References


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