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Unable To Open Self Service Payslip Page For Users Due to Payslip Keep on Loading and After Sometime Going into Error : 504 Gateway Time-out (Doc ID 2806130.1)

Last updated on MAY 04, 2023

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Database version: Oracle Database 12c Enterprise Edition Release 12.1.0.2.0 - 64bit Production

Unable To Open Self Service Payslip Page for users due to Payslip keep on loading and after sometime (for more than 5 minutes) going into below error:
 

ERROR
-----------------------
504 Gateway Time-out


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as the user:
 
2. Go to Employee Self-Service responsibility
 
3. Access the Payslip function > Choose the Pay Period > Click On Submit

4. It keep on loading and after 3-5 minutes going into error as mentioned below:
 
 504 Gateway Time-out





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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