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Unable To De-activate Asset Numbers Even Though No Open Work Requests or Open Work Orders Exist (Doc ID 2806601.1)

Last updated on SEPTEMBER 13, 2021

Applies to:

Oracle Enterprise Asset Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to de-activate an asset number, the following error occurs.
Verified that there are no child assets and no work requests, work orders, or service requests that are open for this asset.

ERROR

De-activation failed.
Cause: You cannot deactivate an asset for which there are open work requests or service requests or work orders.

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management.
2. Go to Asset Numbers form.
3. Query asset.
4. Go to Tools -> De-activate Asset Number.
5. Receive the aforementioned error.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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