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Unable to Open Account Receivables Account Details Form (Doc ID 2806730.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections



ACTUAL BEHAVIOR
---------------
When the user clicks on the Account Details form to open it, there is no error code but the form locks up and will not open.

Other users test with this same user's credentials and they see the same issue; but when they use their own credentials all works fine.



EXPECTED BEHAVIOR
-----------------------
Expect to be able to open the Account Details form and use it.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables Manager > Account Details
2. Try to open the form but it hangs and never loads
3. There is no error given.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, this one user cannot use the form.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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