Inconsistent Serial List LOV For Existing Service Request
(Doc ID 2807114.1)
Last updated on SEPTEMBER 15, 2021
Applies to:
Oracle Teleservice - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 version, Service Request Form
ACTUAL BEHAVIOR
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Serial number search shows different results under LOV(list of values) on existing Service request
EXPECTED BEHAVIOR
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Serial number search should show same LOV results on existing Service request even on requery
STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Service (R) -> Service Requests -> Find Service Requests.
2. Search for SR(Service request) with request type having Asset Maintained flag enabled.
3. Serial LOV shows only few records.
4. Query for SR with request type having Asset Maintained flag disabled which should all Serials under LOV search.
5. Requery first SR with Asset Maintained flag enabled that shows all serials for LOV search with inconsistent results.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |