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Case Management / TeleService - Extensible Attributes No Longer Visible After Upgrade (Doc ID 2807399.1)

Last updated on SEPTEMBER 21, 2021

Applies to:

Oracle Customer Support - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

There are a number of Extensible Attributes and Groups configuration in 12.1.3 Case Management Solution which has been set up as part of seeded product functionality.

After the upgrade to R12.2, none of the configuration is available any more. 


Steps
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Create Case

There should be 9 Extensible Attribute Groups displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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