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Customer Name length Displays more than 50 characters in the Account Description but that is not found in HZ_PARTIES (Doc ID 2807443.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle Receivables - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Customers Module

ACTUAL BEHAVIOR
---------------
When viewing Account Description it has the customer name that is more than 50 characters.  Account Description does not appear in the HZ tables or in the Transactions form because it is truncated.

EXPECTED BEHAVIOR
-----------------------
Expect to see the full Customer Name from the Account Description to show in the HZ tables or in any HZ table.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Receivables Manager > Account > Account Description

2. Account Description of the customer is more than 50 characters.

3. Check the HZ_PARTIES > PARTY_NAME and also the Transactions form and see that the name only shows up to 50
characters and anything after that is truncated.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the full name.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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