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Changing Or Adding Columns Comments or Customer Reference On The Application Makes The Adjustment Reversing Automatically (Doc ID 2807553.1)

Last updated on SEPTEMBER 16, 2021

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After an adjustment is created from the Applications form, if user update the customer reference or comments field in Application screen and save it, then the adjustment is getting reversed automatically.


 Steps to Reproduce:

Responsibility: Receivables Manager
Navigation
: Receipts > Receipts

  1. Create a receipt.
  2. Create a line level application. Save.
  3. Click on adjustments, and create an adjustment type Line. Save. Close the form.
  4. Back on the Application form, add Comments or a value to the Customer Reference column. Save.
  5. Click on Adjustments and there is an Adjustment Reversal.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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