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Field Service Wireless UI Changes After Task Search (Doc ID 2807799.1)

Last updated on SEPTEMBER 19, 2021

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Wireless/WAP

ACTUAL BEHAVIOR
---------------
Find that the UI(User Interface) of the Field Service Wireless application is changing when the technician searches for a task and chooses to assign it to himself.
The task list home page is different and so are the task pages themselves. If the technician chooses the Task Search page again, the UI changes back to the default.


EXPECTED BEHAVIOR
-----------------------
Expect the UI to remain unchanged.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Field Service Wireless.
2. Check the Task List.
3. Perform a task search.
4. Open task.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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