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R12:AP: Unable To Print Checks (Doc ID 2807937.1)

Last updated on SEPTEMBER 22, 2021

Applies to:

Oracle Payables - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms


When attempting to print checks,
the following errors occur.

Syntax Error: Couldn't find trailer dictionary
Syntax Error: Invalid XRef entry
Syntax Error: Kid object (page 1) is wrong type (null)
Syntax Error: Invalid page 1
Syntax Error: Failed writing resources for page 1

The issue can be reproduced at will with the following steps:

1. Responsibility: Oracle Payables - Recently upgraded to 12.2.10
2. Path: Payment Manager: Payment Process Request
3. Query a Payment Process Request (PPR)

Users are unable to print checks, the output is blank.

The pdf file is generating the wrong format.
Unable to open the pdf file itself as it is showing below errors.

The issue has the following business impact:
Due to this issue, users cannot print checks.

Cause

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In this Document
Symptoms
Cause
Solution
References


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