My Oracle Support Banner

Create Offer Page: Unable To Update The Line Exclusion Tiers When The Offer Is In Draft Status. (Doc ID 2809269.1)

Last updated on SEPTEMBER 26, 2021

Applies to:

Oracle Trade Management - Version 12.2.6 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Offers

User has Accrual offer that is in Draft status, when selecting the Exclusion icon from the Product line the Exclusion section opens but when clicking on the '+' no new lines are added.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Application
2. Navigate to Oracle Trade Management User responsibility
3. Trade Planning > Create Offers > Enter the Header and Additional details.
4. Enter the Product details and save. Offer is in Draft status
5. Click on Exclusion/Tiers > Window will open.
6. Click on the plus button > Nothing opens up.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.