My Oracle Support Banner

How To Sync OM Orders Status With Depot Repair Logistic Lines? (Doc ID 2809446.1)

Last updated on SEPTEMBER 29, 2021

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.


When user books Sales orders in Depot Repair, the status on the logistics lines are not updating to BOOKED. Instead this line remains in SUBMITTED status.  The users must manually click the REFRESH LOGISTICS button (while in quote sent) to make it progress forward.

Is this standard behavior?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.