Discounts/modifiers Defined In Pricing Not Getting Applied When Charges Are Submitted To Order Management
(Doc ID 2809512.1)
Last updated on SEPTEMBER 24, 2021
Applies to:Oracle Teleservice - Version 12.2.8 and later
Information in this document applies to any platform.
On : 12.2.8 version, Charges UI, APIs, and schema
Discounts/modifiers defined in Pricing not getting applied when charges are submitted to Order Management because each line of Order has Price calculation Method as “Freeze Price” instead of “Calculate Price”.
Expect the Price calculation Method to be “Calculate Price” and Discounts/modifiers defined in Pricing to be applied when charges are submitted to OM
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Customer Management >HTML Contact Center>Service Request Infotile >Create Service Request
4.Go to Actions -> Charges and logistics
5.Create charge line and submit charges
Once charges submitted order number generated
each line of Order has Price calculation Method as “Freeze Price” and Discounts/modifiers defined in Pricing not getting applied
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