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User Management Forgot Password Link (UMXLHELP.wft) Fails With Error 'Message not found. Application: FND, Message Name: UMX_LOGIN_HELP_UNEXPECTED_ERROR' After Entering Password Incorrectly 3 Times (Doc ID 2809547.1)

Last updated on NOVEMBER 02, 2021

Applies to:

Oracle User Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Forgot password throws below error after entering password incorrectly 3 times.

Message not found. Application: FND, Message Name: UMX_LOGIN_HELP_UNEXPECTED_ERROR.

java.sql.SQLException: ORA-01086: savepoint 'WF_SAVEPOINT' never established in this session or is invalid ORA-20002: 3101: Status row for item 'UMXLHELP/88274', activity ID '266621' does not exist. ORA-06512: at "APPS.WF_ENGINE", line 4192 ORA-06512: at "APPS.UMX_LOGIN_HELP_PVT", line 499 ORA-06512: at "APPS.UMX_LOGIN_HELP_PVT", line 557 ORA-06512: at "APPS.UMX_LOGIN_HELP_PVT", line 619 ORA-06512: at line 1

The issue can be reproduced at will with the following steps:
1) Enter your password incorrectly 3 times on the login page
2) Click the forgot your password link
3) Enter your user name in the User Name field and click 'Forgot Password'
4) Above error occur is thrown.




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