Unable to Use Tools -> Copy Function, Opens a New Blank Browser Tab (Doc ID 2810005.1)

Last updated on MARCH 28, 2022

Applies to:

Symptoms

Navigation: System Administrator > Concurrent > Requests

Click on Find to button see all the previous executed requests

Pick a Request ID from the list

Choose Tools -> Copy File Functionality, new browser tab opens but is empty

In Forms pick a Request ID from the list click on View Log all is fine.

Issue is present in Chrome, Firefox, IE11 and Edge Chromium.

In the oacore out file log the following error was seen when reproducing the issue:

javax.servlet.ServletException: java.lang.UnsatisfiedLinkError: $FMW_HOME/wlserver_10.3/server/native/linux/x86_64/libwlenv.so: libstdc++.so.5: cannot open shared object file: No such file or directory
at weblogic.servlet.internal.StubSecurityHelper.createServlet(StubSecurityHelper.java:67)
at weblogic.servlet.internal.StubLifecycleHelper.createOneInstance(StubLifecycleHelper.java:58)
at weblogic.servlet.internal.StubLifecycleHelper.<init>(StubLifecycleHelper.java:48)
at weblogic.servlet.internal.ServletStubImpl.prepareServlet(ServletStubImpl.java:539)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:244)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.fnd.security.csrf.GuardFilter.doFilter(GuardFilter.java:311)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.fnd.security.WLFilter.doFilter(WLFilter.java:161)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.jtf.cabo.interceptor.JTFWrapperFilter.doFilter(JTFWrapperFilter.java:151)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.jtf.base.session.ReleaseResFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.apps.fnd.security.AppsServletFilter.doFilter(AppsServletFilter.java:504)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:138)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:121)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:211)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:163)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3748)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3714)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1493)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused By: java.lang.UnsatisfiedLinkError: $FMW_HOME/wlserver_10.3/server/native/linux/x86_64/libwlenv.so: libstdc++.so.5: cannot open shared object file: No such file or directory

Changes

 Upgrade from 12.1.3 to 12.2.9

Cause

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