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[DataFix] Closed Work Order with Entity Type Maintenance Job Throws Error when Trying to UnClose (Doc ID 2810105.1)

Last updated on APRIL 09, 2024

Applies to:

Oracle Enterprise Asset Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to unclose a closed work order, one of the following errors can occur

Cannot update work order.
1. The entity with header id generated the following error/errors:
2. EAM_UNAUTHORIZED_UPDATE
Cannot update work order.
1. The entity with header id generated the following error/errors:
2. Cannot update the workorder in status 12.
One or more selected work orders can not be unclosed.

Steps to reproduce the issue:
1. Responsibility: Enterprise Asset Management.
2. Navigation: Work Orders -> Close Work Orders.
3. Select Unclose Work Orders from Tools menu.
4. Unable to unclose work order and observe error

Cause

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In this Document
Symptoms
Cause
Solution
References


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