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Line Order Stuck In Fulfilled Status With Invoice Interface Exception Error In The Workflow Cannot Be Interfaced To Accounts Receivables(AR) (Doc ID 2810641.1)

Last updated on AUGUST 03, 2023

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.


On : 12.2.9 version, Transaction Control

When attempting to interface an order, when running Interface Trip Stops(ITS)
the following error occurs in the workflow.

Workflow activity Invoice Interface has failed due to an unexpected error. Please retry the activity from the Order Form or the Workflow Monitor. If it fails again, then contact your System Administrator.

The issue can be reproduced at will with the following steps:
1. create an order in Sales order form and progress(book, pick release, ship confirm the order)
2. Run Interface Trip Stop(ITS)
3. see the error in the workflow. Order cannot be interfaced to Accounts Receivables(AR).


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