The Field 'Days Since Last Update' In Mass Service Requests Update Search Form Not Working Properly
(Doc ID 2811016.1)
Last updated on DECEMBER 05, 2021
Applies to:Oracle Customer Support - Version 12.2.9 and later
Information in this document applies to any platform.
The field 'Days Since Last Update' in the Mass Service Requests Update Search form is not working as expected.
When a numerical value is entered in this field, any Service Request that has had activity/updates in the numerical number of days prior to the sysdate are returned. The query should only return records where an update has not occurred in more than the number of days input in the search.
The results should only records where an update has not occurred in more than the number of days entered in the query field for 'Days Since Last Update'.
1. Responsibility: Service
2. Navigate to Mass Service Request/Task Update > Mass Service Request Update
3. Query Any Customer
4. Input 30 in "Days Since Last Update"
5. Click Search
Only SR's that have been updated in the last 30 days are returned.
The results should only records where an update has not occurred in more than 30 days.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document