The Field 'Days Since Last Update' In Mass Service Requests Update Search Form Not Working Properly (Doc ID 2811016.1)

Last updated on DECEMBER 05, 2021

Applies to:

Symptoms

The field 'Days Since Last Update' in the Mass Service Requests Update Search form is not working as expected.
When a numerical value is entered in this field, any Service Request that has had activity/updates in the numerical number of days prior to the sysdate are returned. The query should only return records where an update has not occurred in more than the number of days input in the search.

EXPECTED BEHAVIOR
-----------------------

The results should only records where an update has not occurred in more than the number of days entered in the query field for 'Days Since Last Update'.

STEPS
-----------------------

1. Responsibility: Service
2. Navigate to Mass Service Request/Task Update >  Mass Service Request Update
3. Query Any Customer
4. Input 30 in "Days Since Last Update"
5. Click Search

Only SR's that have been updated in the last 30 days are returned.

The results should only records where an update has not occurred in more than 30 days.

Changes

 No Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.