Bug - 32974048 Focus Is Changing To The First Task While Saving The Service Request
(Doc ID 2811038.1)
Last updated on OCTOBER 06, 2021
Applies to:
Oracle Teleservice - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.9 version, Service Request Form
ACTUAL BEHAVIOR
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After changes to any task, other than the first task, on a service request are saved the focus changes to first task.
EXPECTED BEHAVIOR
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After changes to a task are saved focus should remain on the task where changes are saved.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create and update task.
2. Save changes
3. Focus moves to the first task.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue , users are doing some actions that are not intended and missing some intended actions.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |