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Service Technician Portal Move Transaction Serialized Non Asset Job Mismatch Between The Serial Info (Doc ID 2811040.1)

Last updated on OCTOBER 06, 2021

Applies to:

Oracle Depot Repair - Version 12.2.10 and later
Information in this document applies to any platform.


Move transactions fails when performing the move transaction using the Depot Repair Technician Portal.
The Move transaction is stuck in the Pending Move Transaction table but the WIP Job is associated with a serial number.

The following error is recorded in the

There is a mismatch between the serial information and the transaction quantity specified on the move record.
Cause: Serial found in WIP_SERIAL_MOVE_INTERFACE not equal to transaction quantity.
Action: Delete or insert serial information


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