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Learners Observe Performance issue when they click on any Category Name in Browse Catalog of Learner Home page (Doc ID 2811071.1)

Last updated on OCTOBER 04, 2021

Applies to:

Oracle Learning Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

Learners observe performance issue when they click on any category name in browse catalog of Learner Home page

DATE : Jun 14, 2021 2:46:34 PM AST
  SERVER : oacore_server10
  MESSAGE : [STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,841" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 1841720 ms
[
GET /OA_HTML/OA.jsp?page=/oracle/apps/ota/learner/webui/LearnerCategoryDetailsPG&OASF=OTA_LEARNER_CATEGORY_SS&addBreadCrumb=Y&pCategoryUsageId={!!Y2hlAeDA10zs0qBXyfMCvA&pUnEncCategoryUsageId=2004&pFromLink=BC&_ti=2062524292&oapc=32&oas=LkUlTl0Jxz3ftpnH3NiF5w.. HTTP/1.1
Referer: https://hrsd.ngrp.gov.sa:8000/OA_HTML/OA.jsp?OAFunc=OTA_LEARNER_CTG_LIST_SS&OASF=OTA_LEARNER_CTG_LIST_SS&pFromLink=LR&addBreadCrumb=Y&_ti=2062524292&oapc=3&oas=yteU75zwTJQC3WQc04fL1Q..

DATE : Jun 14, 2021 11:58:34 AM AST
  SERVER : oacore_server10
  MESSAGE : [STUCK] ExecuteThread: '31' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,808" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 1808146 ms
[
GET /OA_HTML/OA.jsp?OAFunc=OTA_LEARNER_HOME_REDEFINED_SS&_ti=58526074&oapc=5&oas=Fxv1kQjHE2jeT2_h380btg.. HTTP/1.1
Referer: https://hrsd.ngrp.gov.sa:8000/OA_HTML/OA.jsp?page=/oracle/apps/ota/learner/webui/LearnerHomeRedefinedPG&OAPB=OTA_PRODUCT_BRANDING&pFyiNtfDetails=Y&addBreadCrumb=Y&_ti=58526074&language_code=AR&pAMETranType=OTA&pAMEAppId=810&pProcessName=OTA_LNR_TRNG_APPROVAL_JSP_PRC&pCalledFrom=OTA_LEARNER_HOME_REDEFINED_SS&pItemType=HRSSA&pFromMenu=Y&pApprovalMode=YD&pCertProcessName=OTA_CERT_APPROVAL_JSP_PRC&pCertApprovalMode=YD&pFyiNtfDetails=Y&pSkipReview=N&&OAFMID=93838&OAPB=_OAFMID&oapc=3&oas=95P_iUzfdCqkXOvdvQsKnA..

ERROR
-----------------------
  SERVER : oacore_server10
  MESSAGE : [STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,841" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 1841720 ms



Steps to Reproduce:

The issue can be reproduced at will with the following steps:

1.Log into application using Learner Self-Service

2.My Learning > Learner Home 

3.Click on any category name in browse catalog

4.Observe performance issue

Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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