Learners Observe Performance issue when they click on any Category Name in Browse Catalog of Learner Home page
(Doc ID 2811071.1)
Last updated on JULY 08, 2023
Applies to:
Oracle Learning Management - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
Problem Statement:
Learners observe performance issue when they click on any category name in browse catalog of Learner Home page
DATE : Jun 14, 2021 2:46:34 PM AST
SERVER : oacore_server10
MESSAGE : [STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,841" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 1841720 ms
[
GET /OA_HTML/OA.jsp?page=/oracle/apps/ota/learner/webui/LearnerCategoryDetailsPG&OASF=OTA_LEARNER_CATEGORY_SS&addBreadCrumb=Y&pCategoryUsageId={!!Y2hlAeDA10zs0qBXyfMCvA&pUnEncCategoryUsageId=2004&pFromLink=BC&_ti=2062524292&oapc=32&oas=LkUlTl0Jxz3ftpnH3NiF5w.. HTTP/1.1
Referer: https://hrsd.ngrp.gov.sa:8000/OA_HTML/OA.jsp?OAFunc=OTA_LEARNER_CTG_LIST_SS&OASF=OTA_LEARNER_CTG_LIST_SS&pFromLink=LR&addBreadCrumb=Y&_ti=2062524292&oapc=3&oas=yteU75zwTJQC3WQc04fL1Q..
DATE : Jun 14, 2021 11:58:34 AM AST
SERVER : oacore_server10
MESSAGE : [STUCK] ExecuteThread: '31' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,808" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 1808146 ms
[
GET /OA_HTML/OA.jsp?OAFunc=OTA_LEARNER_HOME_REDEFINED_SS&_ti=58526074&oapc=5&oas=Fxv1kQjHE2jeT2_h380btg.. HTTP/1.1
Referer: https://hrsd.ngrp.gov.sa:8000/OA_HTML/OA.jsp?page=/oracle/apps/ota/learner/webui/LearnerHomeRedefinedPG&OAPB=OTA_PRODUCT_BRANDING&pFyiNtfDetails=Y&addBreadCrumb=Y&_ti=58526074&language_code=AR&pAMETranType=OTA&pAMEAppId=810&pProcessName=OTA_LNR_TRNG_APPROVAL_JSP_PRC&pCalledFrom=OTA_LEARNER_HOME_REDEFINED_SS&pItemType=HRSSA&pFromMenu=Y&pApprovalMode=YD&pCertProcessName=OTA_CERT_APPROVAL_JSP_PRC&pCertApprovalMode=YD&pFyiNtfDetails=Y&pSkipReview=N&&OAFMID=93838&OAPB=_OAFMID&oapc=3&oas=95P_iUzfdCqkXOvdvQsKnA..
ERROR
-----------------------
SERVER : oacore_server10
MESSAGE : [STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "1,841" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 1841720 ms
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1.Log into application using Learner Self-Service
2.My Learning > Learner Home
3.Click on any category name in browse catalog
4.Observe performance issue
Changes
None
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |