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Unexpected Error In Field Service Resource Setup HTML Page For Certain Resources (Doc ID 2811152.1)

Last updated on OCTOBER 04, 2021

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.


On : 12.2.9 version, Miscellaneous Issues

When attempting to edit the setup for a particular resource, the following error occurs:

 "You have encountered an unexpected error. Please contact your System Administrator for assistance."

Error details:

## Detail 0 ##

java.sql.SQLException: Invalid column index

at oracle.jdbc.driver.OracleResultSetImpl.getObject(

at weblogic.jdbc.wrapper.ResultSet_oracle_jdbc_driver_OracleResultSetImpl.getObject(Unknown Source)

at oracle.jbo.server.OracleSQLBuilderImpl.doLoadFromResultSet(

at oracle.jbo.server.AttributeDefImpl.loadFromResultSet(

at oracle.jbo.server.ViewRowImpl.populate(

at oracle.jbo.server.ViewDefImpl.createInstanceFromResultSet(

at oracle.jbo.server.ViewObjectImpl.createRowFromResultSet(

at oracle.jbo.server.ViewObjectImpl.createInstanceFromResultSet(

at oracle.jbo.server.QueryCollection.populateRow(

at oracle.jbo.server.QueryCollection.fetch(

at oracle.jbo.server.QueryCollection.getRowCount(

at oracle.jbo.server.ViewRowSetImpl.getRowCount(

at oracle.jbo.server.ViewObjectImpl.getRowCount(

at oracle.apps.csf.admin.resource.setup.server.ResourceSetupAMImpl.initiateRuleVO(

at oracle.apps.csf.admin.resource.setup.server.ResourceSetupAMImpl.initQuery(

The issue can be reproduced at will with the following steps:
1. Log in with Field Service Administrator > Field Service Resource Setup
2. Search for a particular User Name
3. Click on Setup button and error is generated.




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