Unexpected Error In Field Service Resource Setup HTML Page For Certain Resources (Doc ID 2811152.1)

Last updated on JUNE 06, 2023

Applies to:

Symptoms

On : 12.2.9 version, Miscellaneous Issues

When attempting to edit the setup for a particular resource, the following error occurs:

ERROR
-----------------------
 "You have encountered an unexpected error. Please contact your System Administrator for assistance."

Error details:

## Detail 0 ##

java.sql.SQLException: Invalid column index

at oracle.jdbc.driver.OracleResultSetImpl.getObject(OracleResultSetImpl.java:2389)

at weblogic.jdbc.wrapper.ResultSet_oracle_jdbc_driver_OracleResultSetImpl.getObject(Unknown Source)

at oracle.jbo.server.OracleSQLBuilderImpl.doLoadFromResultSet(OracleSQLBuilderImpl.java:1200)

at oracle.jbo.server.AttributeDefImpl.loadFromResultSet(AttributeDefImpl.java:1634)

at oracle.jbo.server.ViewRowImpl.populate(ViewRowImpl.java:2221)

at oracle.jbo.server.ViewDefImpl.createInstanceFromResultSet(ViewDefImpl.java:1073)

at oracle.jbo.server.ViewObjectImpl.createRowFromResultSet(ViewObjectImpl.java:3045)

at oracle.jbo.server.ViewObjectImpl.createInstanceFromResultSet(ViewObjectImpl.java:2917)

at oracle.jbo.server.QueryCollection.populateRow(QueryCollection.java:2398)

at oracle.jbo.server.QueryCollection.fetch(QueryCollection.java:2256)

at oracle.jbo.server.QueryCollection.getRowCount(QueryCollection.java:1863)

at oracle.jbo.server.ViewRowSetImpl.getRowCount(ViewRowSetImpl.java:1942)

at oracle.jbo.server.ViewObjectImpl.getRowCount(ViewObjectImpl.java:6050)

at oracle.apps.csf.admin.resource.setup.server.ResourceSetupAMImpl.initiateRuleVO(ResourceSetupAMImpl.java:203)

at oracle.apps.csf.admin.resource.setup.server.ResourceSetupAMImpl.initQuery(ResourceSetupAMImpl.java:87)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with Field Service Administrator > Field Service Resource Setup
2. Search for a particular User Name
3. Click on Setup button and error is generated.

Changes

Cause

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