Sales Order Lines Are Getting Closed But Not Entering Pending Post Billing Acceptance (Doc ID 2811708.1)

Last updated on OCTOBER 01, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Sales order lines are getting closed but shall be Pending post billing acceptance

Sales Order:  xxxxxxxxx
Invoice Number: xxxxxxx

Created the Sales order with Acceptance name as: (example) Oracle Euro Post Billing
Shipment completed
AR Invoice Created
Expecting the Sales order line status as: Pending post-billing acceptance

But the Sales order line status is Closed

AR Invoice line is in unearned Revenue



EXPECTED BEHAVIOR
-----------------------
Expecting the Sales order line status as: Pending post-billing acceptance

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Created the Sales order with Acceptance name as: Euro Post Billing Explicit
Shipment completed
AR Invoice Created
expecting the Sales order line status as: Pending post-billing acceptance vs being closed automatically.

But the Sales order line status is Closed
AR Invoice line is in unearned Revenue

3. Unable to do Customer acceptance because line is getting closed automatically

Cause

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