iStore Direct Item Entry Page Gives Error "Duplicate Cross Reference Part Numbers Found For This Cross Reference"
(Doc ID 2812769.1)
Last updated on OCTOBER 11, 2021
Applies to:Oracle iStore - Version 12.2.10 and later
Information in this document applies to any platform.
When users choose the Fill Details button in the Direct Item Entry page, the following error is displayed -
There is only one cross reference part number for one organization id.
Duplicate cross reference part numbers found for this cross reference type. Please contact your system administrator.
- The issue can be reproduced at will with the following steps:
- .Setup one cross reference part number in Oracle Inventory
- .Login as the IBE_CUSTOMER responsibility to the iStore storefront (customer UI)
- Choose Carts -> Direct Item Entry
- Enter a part number
- Choose the Fill Details button
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