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iStore Direct Item Entry Page Gives Error "Duplicate Cross Reference Part Numbers Found For This Cross Reference" (Doc ID 2812769.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle iStore - Version 12.2.10 and later
Information in this document applies to any platform.


When users choose the Fill Details button in the Direct Item Entry page, the following error is displayed -
There is only one cross reference part number for one organization id.

Duplicate cross reference part numbers found for this cross reference type. Please contact your system administrator.


  1. The issue can be reproduced at will with the following steps:
  2. .Setup one cross reference part number in Oracle Inventory
  3. .Login as the IBE_CUSTOMER responsibility to the iStore storefront (customer UI)
  4. Choose Carts -> Direct Item Entry
  5. Enter a part number
  6. Choose the Fill Details button


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