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Work Items are getting Complete when Strategy is ONHOLD (Doc ID 2812775.1)

Last updated on OCTOBER 12, 2021

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

Work Items are completing even when Strategy is ONHOLD.

With custom workflow the on-hold check activity results in No when the Strategy is on Hold and the work item gets completed.

Steps and Navigation:

1. Receivables Manager > Collections > Collections > Strategy > On Hold/Release > Put Strategy On hold > Number of Days

    Now Strategy is OnHold and the Work Item is in Open status

2. Run Workflow Background process for IEXSTRY and IEXSTRCM

3. Work Item Status is Complete even if the Strategy is Onhold 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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