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Order Line Closed But Stuck On Shipped Status On The Shipping Transaction Form With Error Negative Balances Not Allowed (Doc ID 2813140.1)

Last updated on OCTOBER 18, 2021

Applies to:

Oracle Inventory Management - Version 12.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1 version, Interface Trip Stop

ACTUAL BEHAVIOR
---------------
Order line closed but stuck on shipped status on the Shipping transaction form with error Negative Balance Not Allowed

EXPECTED BEHAVIOR
-----------------------
Order Line should be interfaced to INV.

INSTANCE EFFECTED
--------------------------------
Production

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to OM Super user, Go to sales Order form, Query the line.  Line status shows closed
2. Go to Shipping transaction form, see that the corresponding delivery detail is in shipped status

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot close the period. Invoice pending.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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