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Unable to Successfully Conplete Interface Trip Stop Due to Error - "You are not allowed to update Order Line because:" (Doc ID 2813967.1)

Last updated on OCTOBER 18, 2021

Applies to:

Oracle Shipping Execution - Version 11.5.10.CU2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Interface Trip Stop

When attempting to run the Interface Trip Stop (ITS) for a delivery,
the following error occurs.

ERROR
-----------------------
CONSTRAINT ID:1101
VALIDATION PKG :OE_2PC2_LINE_EXTLINE RESULT :0
VALIDATION PKG :INTG_CONSTRAINTS RESULT :1                           ----<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<  Indicates a Processing Constraint Fired
ADD CONSTRAINT MESSAGE

After Calling Split Scheduling: E                                                    ----<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<  Indicates an error during split line processing
execution error

local split line RET STS : E                                                            ----<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<  Indicates an error during split line processing
here 12 index is 2
error in split_line User-Defined Exception                                        ----<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<  Indicates an error during split line processing
error in Ship_Confirm_PTO User-Defined Exception                          ----<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<  Indicates an error during split line processing
error in handle_nonbulk_mode User-Defined Exception                    ----<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<  Indicates an error during split line processing
ENTER Save_API_Messages
l_errmsg User-Defined Exception
L_MSG_DATA=You are not allowed to update Order Line because:       ---<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<  Indicates a Processing Constraint Error message
If this Order is Submitted for Approval or is Planning Approved. XXXXXXXXXXXXXX 
Order Number :XXXXX Line Number :7.1.2
Message :You are not allowed to update Order Line because:
If this Order is Submitted for Approval or is Planning Approved. XXXXXXXXXXXXXX 



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Responsibility: Order Management Super User (or equivalent)
2. Navigate to : Shipping > Transactions > Interfaces,
3. Choose Single Request - then select 'Interface Trip Stop - SRS',
4. Enter the delivery and submit request
5. Log shows above error(s).


NOTES
---------
sales order analyzer shows trip stops with pending interface:
Delivery Details (assoc to trip stops above) are in status C - Shipped with OM Interface = N and Inventory Interface = N

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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