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After Upgrade From 12c To 19c Database, Arabic characters Entered in The Application Are Displayed as Junk Characters. (Doc ID 2814940.1)

Last updated on JANUARY 12, 2024

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP13 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Observed that, Arabic Characters entered in a SSHR Transaction Page, is displayed as Junk characters in the Review Page.

EXPECTED BEHAVIOR
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Expect that, Arabic Characters entered in a SSHR Transaction Page, should be displayed as such in the Review Page and not as Junk characters.

STEPS
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The issue can be reproduced at will with the following steps:

1. Login using "Employee Self Service" Responsibility.

2. Navigate to any function where Arabic characters needs to be entered (For EG: SIT function).

3. In the opened up page, against a field enter the text in Arabic.

4. After filling all the details, click on "Next" and went to review page, Observed that the data entered in Arabic is shown as Junk Characters.

Changes

Database was upgraded from 12c to 19c.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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