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In MFS, User Able To Modify SR Notes Entered By Other Users. (Doc ID 2816247.1)

Last updated on OCTOBER 27, 2021

Applies to:

Oracle Mobile Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Multiplatform Based on HTML5

ACTUAL BEHAVIOR
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In MFS, user goes to his assigned task and from there select the associated SR and goes into Notes section of the SR in MFS. User is able to see notes entered by other users (expected behavior) but User is able to edit those notes added by other users and then save the changes and sync the changes back to EBS successfully.

Currently in EBS Enterprise: If User A creates a note in an SR, even User A is not able to modify this note content.


STEPS
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The issue can be reproduced at will with the following steps:
1. Log in MFS Multiplatform client.
2. Find a SR and create Note
3. Log in another MFS MP as a different Mobile User
4. Able to see and update the Notes created by the first user


Cause

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In this Document
Symptoms
Cause
Solution
References


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